Case Manager & Operations Analyst
- Managed multiple Walmart Seller Center client accounts, ensuring compliance with marketplace standards and operational workflows
- Created performance reports and operational analyses using Excel and KPI tracking methodologies
- Contributed to reimbursement and dispute resolution processes exceeding USD 250K
- Streamlined internal workflows using Monitask, Slack, Google Workspace, and reporting systems
- Supported escalation management, shipment investigations, and fulfillment-related operational cases